AppleInsider (press release) (blog)

Apple retains top spot on Laptop’s tech support rankings for third year straight
AppleInsider (press release) (blog)
The company scored 93 out of 100 overall, Laptop said. It managed 56 out of 60 for its Web score, and 37 out of 40 for phone support, with an average call time of just 6 minutes in undercover investigations —over 2.5 minutes faster than second-place
Apple Tops Laptop Mag’s Tech Support List AgainThe Mac Observer (blog)
Apple Tops ‘Tech Support Showdown’ List for Third Consecutive YearMac Rumors

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